ASP - Tuesday, May 30, 2006
The Tech Support Club
HiWired sells a service that we get. For $60 they will remotely troubleshoot a PC problem for you. For $90 they will run a tune-up. Of course nobody will make a house call for these prices. Probably the technician is in India, but who cares so long as they fix what ails you at these prices. They have other prices for small business plans. The a:c has hired plenty of tech supporters with attitudes who charge too much. If HiWired can continue to maintain good attitudes amongst its technicians as it grows plus figure out a cost effective way to market their service, we think this could be a keeper.
HiWired has raised a $5M Series A round of funding, co-led by Kodiak Venture Partners and Sigma Partners. The company had raised $1.6M from angel investors.
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Actually we are in New England (just outside of Boston) and have never been anywhere near India.
If this is a service that you get I can't understand how you would not know that we are in Boston as it tends to come up a lot in conversation and we speak with a New England Accent (except for Kieran who has that melodious New Zealand Accent) The fact that our hours are 9 a.m.- 11 p.m. EST are also a big hint, (however starting next week we will be open till 2 a.m. to accommodate our west coast customers).
Just check out our blog at blog.hiwired.com if you have questions
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