News & Updates - Wednesday, December 20, 2006
Former eBay COO To Lead VC-backed LiveOps
Maynard Webb was named CEO of LiveOps, a Palo Alto-based company whose technology routes customer service calls to 9K work-from-home agents around the country. He replaces Bill Trenchard, who will continue as chairman of the board. Maynard Webb, 51, left his position as eBay's COO in August after seven years with the company. He previously served as chief information officer of PC maker Gateway.
LiveOps joins a number of start-ups that are making a good living from managing virtual work-forces - firms like eLance and Guru.com.
Webb said revenues at LiveOps have doubled in each of the last three years. He said work-at-home customer service agents are cheaper than traditional call center workers and have higher retention rates.In April 2004, LiveOps raised $22M from Menlo Ventures and CMEA Ventures.
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