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The
Culture of Failure
Right now, at universities
and business schools all over the country, would-be entrepreneurs are
dreaming of making their fortunes in the high tech industry. Theyre
captivated by the idea that even if their initial foray into the sector
is an abject failure, theyll still be rewarded for having the fortitude
to give it a shot.
This concept long
ago metamorphosed into a Silicon Valley mantraone that some venture
capitalists are trying to shatter. Integral Capital Partners Roger
McNamee, a leading VC, told an audience earlier this year at the Kellogg
School of Business that the idea of failure being acceptable is a flat-out
myth, and other VCs concur. Its true that starting a company
that fails is no scarlet letter, but saying that failure is
O.K. has been overstated, says Oak Investment Partners Dave
Walrod (a VC whose fund just raised an unfathomable $1.5 billion).
To be sure, there
are examples of serial entrepreneurs who seem to always have work. Jerry
Kaplan founded the Go Corporation around an ideapen-based computingthats
been widely ridiculed. Undaunted, he later founded online retailer Onsale,
which acquired Egghead.com in November 1999. Kaplan is now chairman of
that company, which has seen its stock nosedive to under $3 per share
after reporting a loss of $17.7 million in its most recent quarter.
Similarly, Chris
Hassett is still a working man. He founded PointCast, a provider of the
equally ridiculed push technology, passed up a reported offer to sell
the company for $450 million, and later sold it for $7 million. He went
on to found online gaming company Prizepoint, which he later sold to Uproar,
another online gamer, whose stock sits at about $7 per share.
So what has the myth
of acceptable failure wrought? Oft-told success stories and untold fortunes,
to be sure. But also misunderstanding.
When VCs talk about
failures, they mean companies that didnt have explosive IPOs or
were sold for less than a premium. But too many budding visionaries
think they have carte blanche to burn through millions in funding
because if this idea diestheres more money right behind it
for anyone with the cajones to take a chance (as stories like Hassetts
and Kaplans prove).
The business media
has perpetuated this misunderstanding, creating the impression that any
average Joe with half an idea can be the next Bill Gateswhen of
course there is, was, and always will be, only one. This is why VCs who
do accept unsolicited pitchesa dying breedstill get proposals
from nobodies who think they can create a portal to challenge AOL and
Yahoo. (This plum recently landed on Walrods deskhe passed,
saying, That one was just ridiculous.)
Theres a trickle-down
effect, too. Eager to get companies up and running, entrepreneurs staff
up with young people who will work long hours for less money now and the
promise of great future wealth. As a result, the days of working at one
company from college through retirement have passed, and the concept of
corporate loyalty is as alien to young people as osteoporosis. Their departures
arent seen by them (or their ex-bosses) as a failure; theyre
just bad fits.
Lost in the entrepreneurial
fervor of the past five years is the fact that the success rates of new
tech companies are only slightly better than for new restaurants. Forrester
Research, for one, has predicted that more than half of all dot coms will
be out of business by 2001, and most of the survivors will have to retool
their business plans to continue.
And big failures
have a way of illuminating little ones. Aprils market correction
dictated that entrepreneurs could no longer just fling any idea at a wall
like a noodle, hoping it would stick. Henceforth, the only fundable ideas
would have a clear path to profitabilitythe Valleys
new-and-improved mantra. The luster is off the industry somewhat,
which is good, and I think things are beginning to return to normal,
Walrod says. Its tough for college studentsespecially
here in the Valleywho want to break into the industry to avoid these
ideas about wealth and failure, because they see it all around them. But
now theyre going to have to go back to reality.
The Wild West mentality
and willingness to take risks are indeed what have always separated the
Valley from the rest. But while producing the occasional rousing success,
this ethereal culture of acceptable failure more often than not results
in very real loss. In this sense, its not unlike another enduring
American institutionLas Vegasan analogy venture capitalists,
logically enough, are in no hurry to embrace.
Luc Hatlestad
is a writer living in San Francisco.
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